Airport Services Agent | Qatar Airways | Baghdad
Organisation:Qatar
Airways
Job Function:Ground
Services
Division:Baghdad - BGW
Employment Type:Full
Time - Permanent
City:Middle East | Iraq | Baghdad
Last date of application:03-Jun-2019
Qatar Airways
Welcome to a world where
ambitions fly high.
From experienced pilots to
dynamic professionals embarking on new careers, Qatar Airways is searching for
talented individuals to join our award-winning team.
We take pride in our
people—a dynamic and culturally diverse workforce is essential to why we are
one of the finest and fastest growing airlines in the world.
We offer competitive
compensation and benefit packages.
About Your Job
In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Accountabilty:
·
Delivering the highest level of
Customer Service at all customer touch points
·
Constant liaison with Check-in,
Boarding Gate, Ramp, Cargo, Lounge.
·
Supervising service partners’
activities for the smooth acceptance of passengers.
·
Directing Arriving/Departing
passengers to respective areas such as Arrival Hall, Transfer Area, Departure
Gate, Lounge, etc.
·
Checking entry requirements
(visas, residence permits) are met
·
Coordinating with Cargo,
Fuelling company, Baggage Make up Area, aircraft loading team, catering
suppliers for a smooth turnaround
·
Handling of company mail
·
Performing pre- and post-flight
administration duties
·
Handling baggage claims
·
Ensuring compliance with QR
Safety and Security requirements.
·
On Time Performance
Qualifications:
You will have a minimum High
School education or equivalent. To be successful in this role you will require
a minimum of 1 or more years’ proven experience in an Airline or GHA as
Passenger Handling and /or Ground Operations staff, with a good knowledge of
the Airport working environment. You will be an energetic, enthusiastic, stress
resistant person with a positive can-do attitude, a strong team player, have a
flexible approach, have strong decision making skills and possess solid
commercial awareness. You will have excellent attention to detail and be able
to work quickly and accurately under pressure. Ability to adapt to an
ever-changing environment is essential. You must be proficient in Microsoft
Office. Amadeus Reservations and Althea would be desirable.
Must be willing to work shifts
including weekends and night shifts.
Fluency in English and Arabic
(Oral and written) is essential for this role. Knowledge of Amadeus
Reservations & DCS will be an added advantage.
Note: you will be required to
attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport
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