Customer Services Agent - Cantonese & English Speaker | Qatar Airways

Organisation:Qatar Airways

Job Function:Customer Contact Centre

Division:Customer Contact Centre

Employment Type:Full Time - Permanent

City:Asia Pacific | China | Chongqing

Last date of application:16-Jun-2019

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

We are looking for Cantonese speaking Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Chongqing (China).

As a Customer Service Agent you will provide service excellence to Qatar Airways customers through telephone, email and fax to optimize passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

About You:

You must be an interactive, customer service oriented person with a warm, cheerful and expressive personality and excellent communication skills.

You must hold at minimum your High School Certificate.

To be successful in this role you will need to be a fluent in English and Cantonese languages, and have a strong sense of customer satisfaction by responding to customer inquiries and offering customers the best solutions.

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Important Notes:

Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to baki1303@gmail.com

Note: you will be required to attach the following:

1. Resume / CV