Recruitment Event in Wroclaw for Call Centre Agents | Qatar Airways | Wroclaw
Organisation:Qatar
Airways
Job Function:Customer
Contact Centre
Division:Customer Contact Centre
Employment Type:Full
Time - Permanent
City:Europe | Poland | Wrocław
Last date of application:10-May-2019
Qatar Airways
Welcome to a world where
ambitions fly high.
From experienced pilots to
dynamic professionals embarking on new careers, Qatar Airways is searching for
talented individuals to join our award-winning team.
We take pride in our
people—a dynamic and culturally diverse workforce is essential to why we are
one of the finest and fastest growing airlines in the world.
We offer competitive
compensation and benefit packages.
About Your Job:
We are looking for Customer
Services Agent with a natural flair of delivering unforgettable service at
our Qatar Airways Customer Contact Centre located in Wroclaw,
Poland.
As a Customer Service
Agent you will responsible for:
·
Providing service excellence to
Qatar Airways customers through telephone, email and optimise passenger
satisfaction.
·
Making new reservations,
changes to existing reservations, quoting the correct fares, rules of carriage,
issuance / re-issuance of tickets, and processing any refunds.
·
Support E-Commerce and Frequent
Flyer Program activities
About You:
To be successful in this role:
·
You must be interactive,
customer service oriented person with warm, cheerful and expressive
personality and excellent communication skills
·
You must be Bilingual, fluent
in English and any other European language.
·
Have a strong sense of customer
satisfaction through responding to customer enquiries and offering the best
solutions
·
Capable to work in shifts
Important Notes:
·
Competitive salary package
·
5 weeks of professional
training based on Amadeus system, Qatar Airways products and policies with
another 2 weeks of coaching period provided by our Subject Matter Experts
·
Relocation assistance provided
·
Incredible travel benefits
package (including 1 annual leave ticket, heavily discounted flight tickets for
You)
·
Social benefits package
(including private medical care, Multisport card, lunch allowance, social fund)
·
A fast-paced, dynamic and
youthful work environment
Note: you will be required to
attach the following:
1. Resume / CV
1. Resume / CV
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