Airport Services Agent | Qatar Airways | Moscow

About Your Job:

In this role you will deliver exceptional service to customers at the airport terminal, and helping create a stress free environment for customers whilst travelling with Qatar Airways (QR).  Based in Moscow, you will ensure passengers receive five star quality service and adhere to safety policy and security standards of the company.

Responsibilities include liaison with check-in, transfer desk, and other related areas for the smooth acceptance of passengers and direct arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates etc. You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities.

As the first personal contact between the Airline and its customers, you will portray the QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.

About You::

You will have a minimum of a  High School education.

To be successful in this role you will require at least 1 years experience in a customer service role preferably in Airport Operations.  The ideal candidate would be energetic and enthusiastic with  a positive attitude. You will have excellent attention to detail and the ability to work well in a team are essential to succeed. Willingness to work in shifts is essential.

Fluency in English and Russian (written and spoken) is essential for this role. You must also have the right to live and work in Russia to be considered for this role.

Knowledge of Amadeus Reservations & DCS is preferred.

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Note: you will be required to attach the following:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate